How to Connect to the Master Inbox? The features of the Master Inbox

How to Connect to the Master Inbox?

This video Master Inbox Setup & Features explains how to connect Master Inbox to BlueMail.

The same process applies to Outlook, Missive, or any other service that supports IMAP/SMTP connections.

Master Inbox automatically detects which mailbox received a reply and routes it accordingly.

However, the sender address may vary depending on how you reply (see scenarios below).

Reply Scenarios: How Emails Are Sent from Master Inbox

Case 1: Replying to a Prospect’s Email Sent from Your Mailbox

✅ If a prospect replies to an email you sent from your personal mailbox:

• When you hit “Reply” or “Reply All” from the Master Inbox, the response will always be sent from your individual mailbox, not the Master Inbox.
• This ensures that the conversation remains personal and consistent.

Case 2: Receiving an Email Directly to Your Mailbox

✅ If you receive an email where the prospect is the initiator (i.e., they emailed your mailbox first):

• If you hit “Reply”, the response will come from the Master Inbox (xxxx@maildoso.email).
• If you hit “Reply to All” (or manually add your mailbox as a recipient), the email will be sent from your personal mailbox, making it appear as if the response came from the same address that initially received the message.

Case 3: Sending a New Email from Master Inbox

✅ If you want to send an email from the Master Inbox:

• In the “To:” field, enter the recipient’s email.
• Add your Maildoso mailbox as an additional recipient.
• When you hit send, the email will be sent from your Maildoso mailbox (not the Master Inbox).

This setup ensures flexibility in reply management while maintaining transparency for recipients.